Common queries answered
Frequently asked Questions
Delivery times vary depending on your location and the selected shipping method. Standard processing times are typically 1–2 business days, with estimated delivery ranging between 3–7 business days for most destinations. Please note that remote regions may experience additional delays due to local logistics conditions or customs clearance.
If your item arrives damaged or incorrect, we’re here to make it right. To initiate a return or exchange, simply contact us with clear photos or videos of the issue and any relevant communication. All requests must be made through our support team. We do not accept returns for personalized or custom-packaged products unless they are defective.
To update your shipping address, please contact our customer support immediately after placing your order. Once an order has entered the shipping process, we may be unable to modify the address. If the item is returned to sender due to an incorrect or incomplete address, reshipping fees may apply.
Once your order is shipped, you will receive a tracking number via email or in your account dashboard. You can monitor the progress of your delivery through the tracking page we provide or by using reliable third-party tracking services.
We’re here to help. You can reach out to us via the contact page on our website or by replying to your order confirmation email. Our support team is ready to assist with any inquiries related to your order, delivery, or product experience.
If you’ve entered an incorrect shipping address, please notify us as soon as possible. If the order hasn’t shipped yet, we can update the details. However, if the order has already been dispatched, we cannot reroute the package. In this case, additional shipping costs for resending the order may apply once it is returned.
We offer international shipping to most countries worldwide. However, certain remote or restricted regions may have limited tracking availability or longer transit times. If you’re unsure whether we deliver to your location, feel free to contact our support team for confirmation.
Where possible, we combine items into a single shipment to streamline delivery. However, some orders may arrive in multiple packages due to product size, availability, or warehouse location. You will receive tracking details for each shipment if your order is split.
