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Customer Help
We’re here to support you — before, during, and after your purchase. At Health Chip, customer care is part of our commitment to quality.
Common purchase queries answered
Orders and Shipping
Delivery times vary based on your location and the shipping method selected at checkout. Most orders are processed within 1–2 business days and typically arrive within 3–7 business days. You’ll receive a tracking number as soon as your order ships.
Creating an account is easy. Simply click on the Account icon at the top of our site and select Create Account. Fill in your details and follow the prompts. With an account, you can manage orders, track shipments, and save your preferences.
To update your shipping address, log in to your account and go to Account Settings. If your order has already been placed, please contact our Customer Support team as soon as possible—we’ll do our best to update the address before your package ships.
Once your order ships, we’ll email you a tracking number. You can also log in to your account at any time to view your order status and tracking updates.
No. For your privacy and security, we do not store credit card information. All transactions are securely processed through our trusted payment gateways.
Sales tax is applied based on your shipping address and in accordance with local tax regulations. Any applicable taxes will be calculated and displayed at checkout.
We currently offer worldwide shipping. At checkout, you can enter your address to see if shipping is available in your region. If your country is not listed, please contact our team for options.
Whenever possible, we combine items into a single shipment to reduce packaging and shipping time. However, depending on item availability or packaging requirements, some orders may arrive in separate parcels.
If you need to swap an item
Returns and Exchanges
We want you to love your purchase. If you’re not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange. Items must be unused, in original packaging, and accompanied by proof of purchase. For full details, please visit our Returns Policy page.
We sincerely apologize for the inconvenience. Please contact our Customer Support with your order number and a photo of the incorrect item, and we’ll make it right as quickly as possible.
If your order arrives damaged, please email us within 3 days of delivery with your order number and clear photos of the damaged item(s) and packaging. We’ll promptly assist you with a replacement or refund.
Once your return is approved, you’ll receive detailed instructions and the appropriate return address via email. Please do not return items without prior authorization, as we may not be able to process unapproved returns.
You can reach our dedicated support team by emailing [email protected] or using the Contact Us form on our website. We aim to respond within 24 business hours.
If your order hasn’t shipped yet, please contact us immediately. While we’ll do our best to update the address, once a shipment is in transit, we cannot guarantee changes. We’re here to help, so reach out as soon as possible.
We process orders quickly to ensure timely delivery. If you need to change or cancel an order, contact us right away. If the order has not yet been processed, we’ll do our best to accommodate your request.
In some cases, yes. If an item is sold out, a “Pre-Order” button will appear on the product page if pre-orders are available. You’ll be notified of the estimated ship date at checkout. If no pre-order option is available, feel free to sign up for restock alerts or contact us for updates.